SurveySensum

JANUARY 18, 2024

Especially when those survey forms feel like exam question papers rather than quick feedback forms. Being in the industry for the past 10+ years I understand the value of gathering customer feedback , so I clicked on “start survey” and set out to give my honest opinion. Are they gathering feedback or testing my vocabulary?

Survey 52

Survey Guidelines Feedback Communication 52

Verint

NOVEMBER 27, 2017

Here are tips on how to keep your feedback requests relevant and built for optimal response rates. As times change and customer preferences evolve, so do the dos and don’ts of constructing effective surveys. As times change and customer preferences evolve, so do the dos and don’ts of constructing effective surveys.

Survey 32

Survey Gamification Feedback Guidelines 32

Help Scout

NOVEMBER 26, 2018

But for customer support managers responsible for scheduling their teams, live chat can be anything but easy and effortless. Once you’re trained, you can easily keep three balls in the air at any one time. If you had unlimited money and time, you’d always be available for your customers. Live chat requires the same focus.

Tools 40

Tools Customers Guidelines Meeting 40

SurveySparrow

JULY 26, 2021

In the next few months that followed, Nathan spent his time getting his startup off the ground. Nathan wanted to start a company that sold frozen breakfast for school kids. So he set out to build a survey and instinctively asked his most curious questions: “Would you like to avoid the hassle of cooking for your kids every morning?”.

Survey 59

Survey Data Exercises Guidelines 59

Help Scout

AUGUST 13, 2018

New agents are joining and you can’t afford to dedicate weeks of one-on-one training time to get them up to speed. A support interaction review is the process by which an organization systematically evaluates the communication between its support team and its customers, in order to identify ways to deliver higher-quality service.

Interaction 40

Interaction Effort Score Culture Feedback 40